Return & Exchange Policy

1. No Return Policy

Venixa operates a strict No Return Policy. Once a product has been delivered and accepted, it cannot be returned for a refund under any circumstances related to:

• Change of mind
• Preference of scent or fragrance notes
• Skin chemistry variations that do not affect claimed longevity
• Minor differences in projection, sillage, or personal perception
• Ordering the wrong product by mistake
• Any other reason not explicitly covered under the Exchange Policy below

2. Exchange Policy (Longevity Issues Only)

The only circumstance under which a customer may request an exchange is if there is a genuine issue with the claimed lasting / longevity of the perfume.

An exchange request will be considered valid only when:

• The customer experiences a clear and reasonable failure of the product to perform according to the stated longevity claims under normal use conditions.
• The request is made within 7 days of the delivery date.
• The customer provides clear details of the issue when contacting us.

If your longevity-related claim is verified and accepted by Venixa:

• We will arrange a replacement of the exact same perfume.
• The replacement product will be dispatched within the next 4 working days.
• No cash refund will be issued under this exchange process.
• The customer may be required to return the original product (unused portion, with packaging) as instructed by our team.

3. Damaged, Defective, or Incorrect Products on Arrival

If you receive a product that is:

• Damaged during shipping
• Defective (e.g., leaking bottle, broken atomizer)
• Incorrect item (wrong product sent)

Please contact us within 48 hours of delivery with clear photos of the issue and the packaging. In such cases, we will either send a free replacement of the same product, or issue a full refund — this is the only situation where a cash refund may be provided.

4. How to Request an Exchange

To initiate an exchange request under the longevity clause:

1. 1Contact us via Email or WhatsApp within 7 days of delivery.
2. 2Provide your order number or proof of purchase.
3. 3Clearly describe the longevity issue you experienced (e.g., how long the fragrance lasted on your skin under normal conditions).
4. 4Our team will review your claim and respond within 1–2 working days.
5. 5If approved, we will arrange the replacement to be dispatched within the next 4 working days.

5. Conditions That Must Be Met

For any exchange request to be processed:

• The product must not have been misused or stored improperly.
• The bottle and packaging should be in reasonable condition (where return of the original is requested).
• Only one exchange request per order will normally be considered.
• Venixa reserves the right to reject claims that appear unreasonable, exaggerated, or inconsistent with normal fragrance performance.

6. Non-Delivery

If an order is confirmed as lost or undelivered by the courier after a reasonable investigation period, Venixa will either reship the product or issue a full refund at our discretion.

7. Final Note

By placing an order with Venixa, you acknowledge that you have read, understood, and agreed to this Return & Exchange Policy, as well as our Terms & Conditions.

Fragrance performance can vary based on individual skin chemistry, climate, application method, and other personal factors. Our longevity-based exchange policy is designed to address genuine product performance issues while maintaining fairness for a boutique fragrance brand.